Total Quality Management continues to be one of the most important imperatives for successful business development and sustainability of competitive advantage. TQM has its roots in statistical thinking and Human Resource Management, two very different disciplines, but proven to lead to a fruitful combination of fact-based and human-centred management. The seminar in TQM provides the participants with:
A clear framework for defining quality from the different perspectives of customers, shareholders, employees and suppliers,
The fundamental principles of statistical thinking, without going into the computational details,
A quality management toolbox consisting of the most frequently employed tools and methods for managing quality,
An overview of quality standards and certification,
An exemplified and applied analysis of TQM frameworks for organization, strategy-making and human resource management.